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Learn More →Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
Edit this rich-text to provide the visitor with all appropriate information. You might add images, calls-to-action, horizontal rules, videos, quotes, etc. All this and more can be done through the text editor.
No. MARC products are completely self-guided and there is no need for Wi-Fi for any function of MARC products during use. This is one of MARC's biggest benefits - no need for any connection or facility modifications!
The support page for MuL products can be found on our site at www.multechnologies.com/support. You can also scan the QR code on the handle of the cart to get there any time.
Product documentation can be found on our web site at www.multechnologies.com/documentation
No. Recurring software or hardware fees are not part of MARC products.
MARC is the most economical autonomous robot available. Transparent pricing can be found on our online shop. There are no recurring fees of any kind, and no infrastructure requirements to operate.
Typically we do not need to do this since it is so easy to use. However, if we are requested to be on site there is an additional fee for that. We also offer virtual training, an effective and easy way to see how easy MARC is to use.
MARC carts use commercially available carts for the top structure. The cart is made from extremely durable Polypropylene plastic and won't rust, dent, chip, or peel.
The total weight of the 4475 (large) cart is 93lbs without the battery pack installed. The 20A battery pack’s weight is 8lbs, so the total weight of the unloaded 4475 cart with battery is 101lbs.
The plastic shelving is fairly chemical resistant; however, the other parts of MARC were not designed to be exposed to harsh chemicals. If you have some specific chemicals you need MARC to transport, please contact us stating what chemicals you intend to expose MARC to and we will let you know if they are OK.
MARC products contain sensitive electronics and is not waterproof.
The easiest way to clean MARC products is to simply wipe down dirty areas with an alcohol wipe. MARC products should not be sprayed directly as there are sensitive electronics.
Yes. MARC carts can be rolled manually — both when powered on or off. If you are using the cart for a specific duty, the cart must be ON while manually moved in order for the sensors to track its position relative to the preprogrammed points.
We do not offer quantity discounts.
Currently MARC only speaks English.
Yes. Volume +/- buttons are located on the second screen, which is accessed via the battery status button. System volume adjusts all audio confirmations to accommodate various noise levels in all types of facilities.
MūL does not recommend modifying MARC products in any way. Doing so may void the factory warranty.
MARC products are currently only available in black.
All servicing is done at our factory. If you need a repair or are unsure if you do, please call us at 262-242-8830 or email contact@multechnologies.com
If you experience a problem with your EZ-Go Navigation panel, please contact us.
No. When moving between floors, MARC will not realize that the environment has changed and become disoriented.
Since MARC does not require any kind of pre-loaded map and the mapping process is extremely efficient, we have not had issues related to facility size with any implementation to date. We do have MARC implemented in facilities as large as several hundred thousand square feet.
The ambient temperature in MARC's operating environment must be between 5°C / 41°F and 50° C / 122°F for operation of the robot or charging the battery pack.
The warning beep simulates the sound a forklift truck makes while moving autonomously. To turn on beeping, tap the battery level button to access the second screen. Press and hold the Beep button for >3 seconds till you hear the double-beep confirmation. The button will turn green and beeping will be active. To turn beeping mode OFF, press and hold the button for >6 seconds till you hear the triple-beep confirmation tone and the button will turn grey and beeping will be deactivated.
Looping mode tells MARC to automatically move from destination to destination sequentially. To turn on Looping Mode, press and hold the Looping Mode button for >3 seconds till you hear the double-beep confirmation. The button will turn green and the audio cue "Looping mode started" will be heard, indicating looping mode is now active. To turn Looping Mode mode OFF, press and hold the button for >6 seconds till you hear the triple-beep confirmation tone. The button will turn grey and the audio queue "Looping Mode off" will be heard, confirming that Looping Mode has been deactivated.
MARC products are designed with simplicity in mind. Current products do not offer integration for third-party software.
Each MARC is completely autonomous and does not communicate with other carts. This is a benefit, as it allows for operation without Wi-Fi or other provision and offers independent movement of each MARC.
MARC has a 250lbs (110kg) maximum load capacity during autonomous operation. Note this includes both shelves combined.
MARC's maximum speed is .5 m/s or just over 1MPH.
Once you have it unboxed, plan for less than an hour to read the user's manual. It is important that you understand the instructions completely before operating your MARC product. Then, inserting the battery pack, setting your destinations and starting to use MARC will take you less than 10 minutes!
You can see how easy it is here:
The user can program any spot in their facility as a destination. They can have up to 13 unique destinations programmed at one time (e.g. one set to each of the location buttons). Note that locations can be removed or reprogrammed in seconds with a single button press.
Yes. MARC carts can be rolled manually — both when powered on or off. If you are using the cart for a specific duty, the cart must be ON while manually moved in order for the sensors to track its position relative to the preprogrammed points.
Moving the cart while it is operating in autonomous mode will result in wheel slippage and thus can cause MARC’s internal map to shift. This will result in the cart appearing to become confused.
The cart should always be paused before moving it around the obstacle. In other words, if it’s struggling to get around an unexpected obstacle and you want to move it manually, you can by following this general process:
Reminder: if the cart becomes confused as a result of manually moving it while the cart is in Fixed Map Mode, the cart can be re-homed to get it back on track. In Active Map Mode, there is no way to recover from the map shift, the MARC will need to be reprogrammed.
MARC utilizes an array of proximity sensors, high resolution depth cameras and a 360° LIDAR laser device.
No. MARC is agoraphobic and must only be used indoors.
No. MARC is not designed for riders at any time.
The battery included is a 20Ah multi-cell lithium ion. Spare batteries are available in the store, and purchasing an additional battery means your cart can be used without interruption.
MARC battery packs have been designed specifically for MūL products. Never use other battery types/brands in your MARC products. Battery charging systems should also be used exclusively.
MARC battery systems comes with a 100-240VAC battery pack charger. You can plug that charger into any standard, grounded wall outlet.
MARC battery packs are designed to be extremely easy to exchange using a unique slide-in mechanism to hold the battery in place. When the key is in the locked position, the battery will be locked. To remove the battery, turn the key to the unlocked position and use the handle on the end to remove the battery. Slide the new one till it engages the connections firmly. Turn the key to the ON position and power up the cart.
If you have lost the key(s) to your MARC, please contact us.
The standard MuL charger will restore the MuL 20Ah battery pack in less than 8 hours.