Robotic Service Technician – Field Service

We'd love to have you be part of the MūL team!

Robotic Service Technician – Field Service

Position Title: Robotic Service Technician – Field Service
Location: Mequon, WI
Reports To: CTO
Job Type: Full-Time

SUMMARY

If you have technical aptitude, can communicate effectively with customers, and think robots are cool; MūL Technologies has a great opportunity for you.

Under supervision of Mul’s CTO, assume responsibility for technical diagnosis and repair of OEM MARC robotic carts. Occasional travel for on-site repair of MūL Technologies’ robotic cart products at customer locations.  Resources and support will be provided by Manufacturing Engineering, Service Repair Team and the MūL Technologies technical staff.  Additional duties may include 3D printing, minor machining, as well as robot assembly and testing.
There will be customer interaction via email, phone calls and face-to-face meetings for field service/repair.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary to meet the needs of the organization from time to time.

• Diagnosis and troubleshooting of returned robots from OEM customers.
• Installing new hardware and complex products while ensuring that they work correctly and safely
• Educating users about the correct use and upkeep of their robots
• Repairing broken-down or damaged robots either in the field or at a diagnostic and repair center
• Communicating technical information to customers in layman’s terms
• Gathering data and to share with technical and sales teams
• Travel is estimated at 10% - 15%, with trips lasting 1 – 2 days.
• Assessing hardware and installation functionality and preparing reports about maintenance and repair work
• Handling customer relations in a professional and friendly manner
• Sharing voice of the customer with technical and sales teams
• Ability to work independently without much supervision

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high school diploma or equivalent is required.
• An associate’s or bachelor’s degree is preferred.
• At least 3 - 5 years of related experience is required (Robotics preferred but not necessary)

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Learns new maintenance skills quickly.
• Collaborates with managers and service technicians has strong interpersonal skills.
• Demonstrates time management, problem-solving, and organization skills.
• Ability to read and understand drawings/prints and ability to interpret all specifications.
• Strong communication skills to function effectively with Vendors, co-workers, and customers.
• Must be able to effectively multi-task between several concurrent assignments often with competing deadlines.
• Must be familiar with proper handling of customer data (confidentiality, properly filing of design data, etc.).
• Must have a positive, can-do attitude; willing to go the extra mile to successfully complete projects.
• Ability to diagnose and solve customer problems based upon non-technical descriptions
• Valid driver's license and reliable transportation. Ability to travel and rent vehicles to visit customer locations.
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
• Willing to travel up to 20%. Travel will be domestically and occasionally internationally as necessary.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

Must possess mobility to work in a standard office and lab setting and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the office. Strength to lift and carry materials weighing up to 80 pounds. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person and over the telephone.

Occasionally required to travel domestically and internationally, up to 20%. Work is normally performed in a typical interior/office work environment. This position is factory based, in Mequon, WI.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work on innovative and impactful projects.
• Professional development and growth opportunities.
• Collaborative and inclusive work environment.

Application Process:

Interested candidates are invited to submit their resume, cover letter, and any relevant project portfolios or publications to [contact email]. Applications will be reviewed on a rolling basis until the position is filled.

Company Overview:

MūL Technologies is a manufacturer of MARC (Mobile Autonomous Robotic Cart) AMRs, an easy-to-use self-guided robotic cart that combines the benefits of AMRs and AGVs.

MARC is different than other AMRs on the market because:

• It requires no Wi-Fi or other connection to operate.
• MARC can be implemented in under 10 minutes in any facility.
• It is truly autonomous, and completely self-contained.
• Pricing for MARC and associated products is simple and available on our online shop.

The company was founded to offer simple cost-effective robotic solutions for businesses everywhere, tagged “Robotics for the Rest of Us.” By using commercial off-the-shelf (COTS) components and adding minimal custom hardware, we created the most cost-effective AGR solution on the market.

MūL Technologies is headed by an experienced team of programming, engineering, manufacturing, logistics and sales professionals with a combined 200 years of expertise and is backed by GMI Solutions, a Contract Manufacturing firm started in the Midwest in 1983.

MARC is the most cost-effective autonomous material handling solution on the market.

Finally “the rest of us” have an affordable way to get all the benefits of autonomous robots.

If this sounds interesting, we want to hear from you!

Email your info to work4us@multechnologies.com.